At Radianxe, we believe confidence starts with trust.
That’s why every order is protected by our 30-day Money Back Guarantee.

If our product doesn’t meet your expectations, you may request a return within 30 days of receiving your order.
Our priority is making sure you feel supported from the moment your package arrives.

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Our Satisfaction Promise

 

We proudly offer a 100% satisfaction guarantee.
If you are unhappy with your purchase for any reason, simply reach out to our support team and we will guide you through the next steps.

Your experience matters to us, and every request is handled with care and fairness.

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Requesting a Return

 

To begin a return, please contact us at
support@radianxe.com

Include your order number and a brief explanation.
All return requests must be submitted within 30 days of delivery.

Once approved, you will receive clear instructions on how and where to send your return.

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Shipping and Handling

 

Return shipping costs are the responsibility of the customer.

If your order arrives damaged or you receive the wrong item, we will take full responsibility and resolve the issue at no additional cost.

Returned products must be packaged securely.
Items damaged during return transit due to improper packaging cannot be refunded.

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Damaged or Incorrect Orders

 

If your package arrives damaged, incomplete, or incorrect, please notify us within 14 days of delivery so we can assist you promptly.

You can contact us at
support@radianxe.com

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Order Changes and Cancellations

 

If you need to update or cancel your order, please reach out as soon as possible.

Once an order has shipped, it may no longer be eligible for cancellation.
In that case, you may proceed with a return after delivery.

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International Orders

 

We currently ship to the United States, United Kingdom, Australia, Canada, and New Zealand.

International customers are responsible for return shipping costs, customs duties, and any import taxes required by their local authorities.
These fees are non-refundable.

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Refund Timeline

 

Once your return is received and reviewed, approved refunds are issued to the original payment method.

Most refunds appear within 5 to 14 business days, depending on your bank or card provider.

If a refund appears delayed, we recommend checking with your financial institution before contacting us.

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Need Help?

 

If you have any questions regarding returns, refunds, or your order, our support team is always here to help.

Please contact us at
support@radianxe.com